Play It Safe™ | Commitment To Care

Play It Safe™ | Commitment To Care

Delaware North’s Play It Safe program is a comprehensive initiative to keep guests and employees safe and help slow the spread of COVID-19. We’ve re-engineered our operating procedures to minimize contact risk and bolstered hygiene protocols to exceed best practice guidelines. Our commitment: instill peace of mind in anyone who spends time at our properties.

The Play It Safe™ | Commitment to Care program is being deployed at Delaware North destinations across Australia, New Zealand, and the United States.

Facilities undergo a rigorous program of ongoing deep-cleaning and sterilisation with Ecolab® products. These state-of-the-art products offer demonstrated effectiveness in eliminating bacteria and viruses, including COVID-19.

We have developed a new set of standards and procedures that include:

  • Controlled access to the facility to carefully monitor incoming and outgoing patrons and employees through clearly-designated entrances and exits.
  • Ensuring our operating standards uphold current social distancing guidelines as directed by local and state regulators and in compliance with the Australian Government Department of Health guidelines.
  • New cleaning protocols including nightly deep-clean; ample access to sanitisation facilities; and a Clean Team to ensure guests can rest easy.
  • Offering multiple hand-sanitising stations located throughout the facility.
  • Grouping is not permitted, and designated directional walkways where possible.

Our employees:

  • Undergo a comprehensive Play It Safe Training Program.
  • Directing team members who feel sick to remain at home.
  • Sanitising their hands when they report for a shift.
  • Required to wash and sanitise their hands frequently throughout the shift.

We are committed to delivering the safest and most secure gaming environment possible. The health, safety and peace of mind of our guests, employees and community is our first priority.

Questions about the enhancements we’re making? Please do not hesitate to reach out. You can contact us here.