Problem Gambling Assistance

Gaming is a core component of Mindil Beach Casino Resort. Subsequently, we believe Host Responsibility is not only good for business because it’s consistent with having a sustainable operation; it’s also the right thing to do.

We’re aware that our business can contribute to negative social impacts within the community relating to problem gambling and excessive alcohol consumption.

That’s why we’re committed to being a responsible corporate citizen. As such, we take these efforts very seriously and have introduced several Host Responsibility initiatives to address problem gambling:

1. Staff Training

 All Mindil Beach Casino Resort staff, irrespective of their areas of operation, receive training in Host Responsibility. This training ranges from an introductory level of training for back-of-house staff to advanced specialist training to identify and handle problem gambling for senior front-of-house staff and management. Training modules are developed in consultation with senior problem gambling treatment providers.

2. Self-Exclusion

Mindil Beach Casino Resort offers a Self-Exclusion option to customers who believe they may have a gambling problem. Under this option, customers volunteer to exclude themselves from entering Mindil Beach Casino Resort.

Find out more about our self exclusion policy.

3. Gambling Support Service

The Gambling Counselling Helpline is available on 1800 858 858, 24 hours a day, 7 days a week and this service is free, independent and confidential.

Contact details of other Problem Gambling support services in Darwin are:

Amity Community Services
155 Stuart Highway
Ph: +61 8 8944 6565

Anglicare NT
NT 5 Nemarluk Drive
Ph: +61 8 8946 4800

5. Stickers on gaming machines and ATMs

All electronic gaming machines and ATMs at Mindil Beach Casino Resort display problem gambling helpline telephone numbers.

‘The secret to winning is knowing when to stop’ awareness campaign.

‘Go easy...Gambling with more than just money?’ educational campaign.

Information campaigns for customers that include posters, wallet cards and brochures, detailing the signs of problem gambling and where to seek help are prominently displayed throughout our complex.

6. Clocks in the gaming areas

Clocks are on display in all Mindil Beach Casino Resort gaming areas.

7. Host Responsibility Management

At Mindil Beach Casino Resort, we have a specific Host Responsibility and Compliance Manager who can be contacted on +61 8 8943 8767.