Problem Gambling Assistance

With gaming being a core component of Mindil Beach Casino & Resort, it is our belief that Host Responsibility is both good for business, because it is consistent with having a sustainable operation and most of all, it is the right thing to do.

We are aware that our business has the potential to contribute to negative social impacts in relation to both problem gambling and excessive alcohol consumption.

We are committed to being a responsible corporate citizen, and as such, we take these efforts very seriously. We have introduced several Host Responsibility initiatives to address problem gambling:

Staff Training

All Mindil Beach Casino & Resort staff, irrespective of their areas of operation, receive training in Host Responsibility, ranging from an introductory level of training for back-of-house staff, to specialist advanced training in the identification and handling of problem gambling for senior front-of-house staff and management. Training modules are developed in consultation with senior problem-gambling-treatment providers.

Self-Exclusion

Mindil Beach Casino & Resort offers a self-exclusion option to customers who believe they may have a gambling problem. Under this option, customers volunteer to exclude themselves from entering Mindil Beach Casino & Resort.

Find out more about our self exclusion policy.

Gambling Support Service

The Gambling Counselling Helpline is available on 1800 858 858, 24 hours a day, 7 days a week and this service is free, independent and confidential.

Contact details of other Problem Gambling support services in Darwin are:

Amity Community Services
155 Stuart Highway
PARAP NT 0820
Ph: +61 8 8944 6565
habitwise@amity.org.au

Anglicare
NT 5 Nemarluk Drive
LUDMILLA NT 0810
Ph: +61 8 8948 2700
anglicare@anglicare-nt.org.au

Stickers on gaming machines and ATMs

All electronic gaming machines and ATMs at Mindil Beach Casino & Resort display problem gambling helpline telephone numbers. "The secret to winning is knowing when to stop" awareness campaign. "Go easy ... Gambling with more than just money?" educational campaign. Information campaigns for customers that include posters, wallet cards and brochures, detailing the signs of problem gambling and where to seek help, are prominently displayed throughout our complex.

Clocks in gaming areas

Clocks are on display at all Mindil Beach Casino & Resort gaming areas.

Host Responsibility Management

At Mindil Beach Casino & Resort, we have a specific Host Responsibility and Compliance Manager who can be contacted on +61 8 8943 8820.