At Mindil Beach Casino Resort, we take our role as a responsible operator seriously. Gaming is a core part of our business, but so is ensuring that every guest has access to the right support. Through our Responsible Practices framework, we provide tools, training, and services that encourage safe play and minimise harm.

Our Support Initiatives

1. Staff Training

All Mindil Beach Casino Resort staff receive Host Responsibility training as part of our Responsible Practices commitment. Training ranges from introductory modules for back‑of‑house staff to advanced specialist programs for senior front‑of‑house staff and management. These modules are developed in consultation with experienced problem gambling treatment providers, ensuring our team can identify and respond appropriately to signs of gambling harm.

2. Self‑Exclusion

For guests who feel they need stronger boundaries, Mindil Beach Casino Resort offers a Multi Venue Self‑Exclusion program. This voluntary agreement allows you to exclude yourself from casino gaming areas, the entire property, or even other gaming venues in Darwin. The process is confidential and designed to support positive change.

3. Gambling Support Services

Independent, confidential help is available 24/7 through the Gambling Counselling Helpline on 1800 858 858.
Local services include:

• Amity Community Services
  155 Stuart Highway, Parap NT 0820
  Ph: +61 8 8944 6565
  [email protected]
• Anglicare NT
  5 Nemarluk Drive, Ludmilla NT 0810
  Ph: +61 8 8946 4800
  [email protected]

These services work alongside our Responsible Practices initiatives to provide guests with external, independent support.

4. Awareness Campaigns

To raise awareness, Mindil Beach Casino Resort displays problem gambling helpline numbers on all electronic gaming machines and ATMs. We also run educational campaigns such as:

• “The secret to winning is knowing when to stop”
• “Go easy… Gambling with more than just money?”

Posters, wallet cards, and brochures outlining the signs of problem gambling and where to seek help are available throughout the casino.

5. Clocks in Gaming Areas

Clocks are prominently displayed in all gaming areas to help guests manage their time and play responsibly.

6. Host Responsibility Management

Mindil Beach Casino Resort has a dedicated Host Responsibility and Compliance Manager who oversees our Responsible Practices and is available to assist. You can contact them directly on +61 8 8943 8767.

Our Broader Commitment

Support options at Mindil Beach Casino Resort are part of a wider commitment to responsible operations. Alongside our gambling harm minimisation initiatives, we also uphold strict compliance with financial regulations through our Anti‑Money Laundering program. This ensures transparency, accountability, and safeguards against financial crime, reinforcing our role as a responsible corporate citizen.

At Mindil Beach Casino Resort, support is always available. Whether through our own Responsible Practices or external services, we are committed to ensuring that every guest has access to the help they need.